{"id":185,"date":"2021-10-05T11:05:07","date_gmt":"2021-10-05T11:05:07","guid":{"rendered":"http:\/\/localhost\/machic\/?page_id=185"},"modified":"2026-03-13T10:44:18","modified_gmt":"2026-03-13T10:44:18","slug":"returns","status":"publish","type":"page","link":"https:\/\/amannforg.com\/fr\/returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n Returns & Refunds Policy | Your Store Name<\/title>\r\n <style>\r\n \/* Machic Theme Compatible Styles - Red Version *\/\r\n .machic-returns-container {\r\n max-width: 1280px;\r\n margin: 0 auto;\r\n padding: 0px 5px;\r\n font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\r\n color: #333;\r\n line-height: 1.6;\r\n }\r\n\r\n .machic-page-header {\r\n background: linear-gradient(135deg, #fff5f5 0%, #ffeaea 100%);\r\n padding: 40px 0;\r\n margin-bottom: 40px;\r\n border-radius: 8px;\r\n text-align: center;\r\n border-bottom: 3px solid #ef233c;\r\n }\r\n\r\n .machic-page-title {\r\n font-size: 32px;\r\n font-weight: 700;\r\n color: #2a2a2a;\r\n margin-bottom: 10px;\r\n }\r\n\r\n .machic-page-subtitle {\r\n font-size: 16px;\r\n color: #666;\r\n max-width: 800px;\r\n margin: 0 auto;\r\n }\r\n\r\n .machic-content-section {\r\n background: #fff;\r\n border-radius: 8px;\r\n padding: 30px;\r\n margin-bottom: 30px;\r\n box-shadow: 0 5px 15px rgba(0,0,0,0.05);\r\n border-left: 4px solid #ef233c;\r\n }\r\n\r\n .machic-section-title {\r\n font-size: 22px;\r\n font-weight: 600;\r\n color: #2a2a2a;\r\n margin-bottom: 20px;\r\n padding-bottom: 10px;\r\n border-bottom: 1px solid #eee;\r\n display: flex;\r\n align-items: center;\r\n }\r\n\r\n .machic-section-title i {\r\n color: #ef233c;\r\n margin-right: 10px;\r\n font-size: 20px;\r\n }\r\n\r\n .machic-highlight-box {\r\n background: #fff5f5;\r\n border-left: 4px solid #ef233c;\r\n padding: 20px;\r\n margin: 20px 0;\r\n border-radius: 4px;\r\n }\r\n\r\n .machic-step-container {\r\n display: flex;\r\n flex-wrap: wrap;\r\n gap: 20px;\r\n margin: 30px 0;\r\n }\r\n\r\n .machic-step {\r\n flex: 1;\r\n min-width: 250px;\r\n background: #fff5f5;\r\n border-radius: 8px;\r\n padding: 25px;\r\n text-align: center;\r\n border: 1px solid #f8a5a5;\r\n position: relative;\r\n }\r\n\r\n .machic-step-number {\r\n position: absolute;\r\n top: -15px;\r\n left: -15px;\r\n background: #ef233c;\r\n color: white;\r\n width: 40px;\r\n height: 40px;\r\n border-radius: 50%;\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n font-weight: bold;\r\n font-size: 20px;\r\n border: 2px solid #d90429;\r\n }\r\n\r\n .machic-step-icon {\r\n font-size: 40px;\r\n color: #ef233c;\r\n margin-bottom: 15px;\r\n }\r\n\r\n .machic-step-title {\r\n font-size: 18px;\r\n font-weight: 600;\r\n margin-bottom: 10px;\r\n color: #2a2a2a;\r\n }\r\n\r\n .machic-process-timeline {\r\n margin: 40px 0;\r\n padding: 20px;\r\n background: #fff5f5;\r\n border-radius: 8px;\r\n border: 1px solid #f8a5a5;\r\n }\r\n\r\n .machic-timeline-item {\r\n display: flex;\r\n align-items: flex-start;\r\n margin-bottom: 25px;\r\n padding-bottom: 25px;\r\n border-bottom: 1px dashed #f8a5a5;\r\n }\r\n\r\n .machic-timeline-item:last-child {\r\n border-bottom: none;\r\n margin-bottom: 0;\r\n padding-bottom: 0;\r\n }\r\n\r\n .machic-timeline-icon {\r\n background: #ef233c;\r\n color: white;\r\n width: 50px;\r\n height: 50px;\r\n border-radius: 50%;\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n margin-right: 20px;\r\n flex-shrink: 0;\r\n font-size: 20px;\r\n border: 2px solid #d90429;\r\n }\r\n\r\n .machic-timeline-content {\r\n flex: 1;\r\n }\r\n\r\n .machic-timeline-title {\r\n font-size: 18px;\r\n font-weight: 600;\r\n margin-bottom: 5px;\r\n color: #2a2a2a;\r\n }\r\n\r\n .machic-badge {\r\n display: inline-block;\r\n background: #ef233c;\r\n color: white;\r\n padding: 4px 12px;\r\n border-radius: 20px;\r\n font-size: 12px;\r\n font-weight: 600;\r\n margin-right: 10px;\r\n margin-bottom: 10px;\r\n border: 1px solid #d90429;\r\n }\r\n\r\n .machic-print-btn {\r\n background: #ef233c;\r\n color: white;\r\n border: none;\r\n padding: 12px 24px;\r\n border-radius: 4px;\r\n cursor: pointer;\r\n font-weight: 600;\r\n display: inline-flex;\r\n align-items: center;\r\n margin-top: 20px;\r\n transition: all 0.3s ease;\r\n border: 1px solid #d90429;\r\n }\r\n\r\n .machic-print-btn:hover {\r\n background: #d90429;\r\n transform: translateY(-2px);\r\n box-shadow: 0 4px 8px rgba(239, 35, 60, 0.3);\r\n }\r\n\r\n .machic-print-btn i {\r\n margin-right: 8px;\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .machic-returns-container {\r\n padding: 20px 10px;\r\n }\r\n \r\n .machic-page-title {\r\n font-size: 26px;\r\n }\r\n \r\n .machic-content-section {\r\n padding: 20px;\r\n }\r\n \r\n .machic-step {\r\n min-width: 100%;\r\n }\r\n }\r\n <\/style>\r\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\r\n<\/head>\r\n<body>\r\n <div class=\"machic-returns-container\">\r\n <!-- Page Header -->\r\n <div class=\"machic-page-header\">\r\n <h1 class=\"machic-page-title\">Politique de retours et de remboursements<\/h1>\r\n <p class=\"machic-page-subtitle\">Processus simple et transparent pour les retours et les remboursements sous 30 jours<\/p>\r\n <div style=\"margin-top: 20px;\">\r\n <span class=\"machic-badge\"><i class=\"fas fa-sync-alt\"><\/i> Politique de retour de 30 jours<\/span>\r\n <span class=\"machic-badge\"><i class=\"fas fa-euro-sign\"><\/i> Remboursements int\u00e9graux<\/span>\r\n <span class=\"machic-badge\"><i class=\"fas fa-shipping-fast\"><\/i> Retours gratuits pour les articles d\u00e9fectueux<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- 30-Day Return Policy -->\r\n <div class=\"machic-content-section\">\r\n <h2 class=\"machic-section-title\"><i class=\"fas fa-calendar-check\"><\/i> Politique de retour de 30 jours<\/h2>\r\n \r\n <p>Nous offrons une politique de retour de 30 jours \u00e0 compter de la date de livraison. Si vous n'\u00eates pas enti\u00e8rement satisfait de votre achat, vous pouvez retourner la plupart des articles et obtenir un remboursement int\u00e9gral.<\/p>\r\n \r\n <div class=\"machic-highlight-box\">\r\n <h4><i class=\"fas fa-exclamation-circle\" style=\"color: #ef233c;\"><\/i> Conditions importantes<\/h4>\r\n <ul>\r\n <li>Les articles doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d'origine\u00a0: non utilis\u00e9s, non lav\u00e9s et avec toutes leurs \u00e9tiquettes.<\/li>\r\n <li>L'emballage d'origine doit \u00eatre inclus dans la mesure du possible.<\/li>\r\n <li>Une preuve d'achat est requise (num\u00e9ro de commande ou re\u00e7u).<\/li>\r\n <li>Certains articles ne sont pas remboursables (voir exceptions ci-dessous).<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Return Process Steps -->\r\n <div class=\"machic-content-section\">\r\n <h2 class=\"machic-section-title\"><i class=\"fas fa-list-ol\"><\/i> Comment retourner un article<\/h2>\r\n \r\n <div class=\"machic-step-container\">\r\n <div class=\"machic-step\">\r\n <div class=\"machic-step-number\">1<\/div>\r\n <div class=\"machic-step-icon\"><i class=\"fas fa-sign-in-alt\"><\/i><\/div>\r\n <div class=\"machic-step-title\">Lancer le retour<\/div>\r\n <p>Connectez-vous \u00e0 votre compte et acc\u00e9dez \u00e0 \u00ab\u00a0Historique des commandes\u00a0\u00bb pour lancer la proc\u00e9dure de retour.<\/p>\r\n <\/div>\r\n \r\n <div class=\"machic-step\">\r\n <div class=\"machic-step-number\">2<\/div>\r\n <div class=\"machic-step-icon\"><i class=\"fas fa-print\"><\/i><\/div>\r\n <div class=\"machic-step-title\">\u00c9tiquette imprim\u00e9e<\/div>\r\n <p>T\u00e9l\u00e9chargez et imprimez l'\u00e9tiquette de retour pr\u00e9pay\u00e9e \u00e0 partir de votre courriel de confirmation de retour.<\/p>\r\n <\/div>\r\n \r\n <div class=\"machic-step\">\r\n <div class=\"machic-step-number\">3<\/div>\r\n <div class=\"machic-step-icon\"><i class=\"fas fa-box\"><\/i><\/div>\r\n <div class=\"machic-step-title\">Emballage et exp\u00e9dition<\/div>\r\n <p>Emballez soigneusement l'article et d\u00e9posez-le dans n'importe quel point de service DHL en utilisant notre \u00e9tiquette de retour.<\/p>\r\n <\/div>\r\n \r\n <div class=\"machic-step\">\r\n <div class=\"machic-step-number\">4<\/div>\r\n <div class=\"machic-step-icon\"><i class=\"fas fa-euro-sign\"><\/i><\/div>\r\n <div class=\"machic-step-title\">Obtenir un remboursement<\/div>\r\n <p>Une fois votre retour re\u00e7u et trait\u00e9, votre remboursement sera effectu\u00e9 sous 5 \u00e0 7 jours ouvrables.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Refund Information -->\r\n <div class=\"machic-content-section\">\r\n <h2 class=\"machic-section-title\"><i class=\"fas fa-money-bill-wave\"><\/i> Informations sur les remboursements<\/h2>\r\n \r\n <div class=\"machic-process-timeline\">\r\n <div class=\"machic-timeline-item\">\r\n <div class=\"machic-timeline-icon\"><i class=\"fas fa-clock\"><\/i><\/div>\r\n <div class=\"machic-timeline-content\">\r\n <div class=\"machic-timeline-title\">D\u00e9lai de traitement<\/div>\r\n <p>Les remboursements sont trait\u00e9s sous 5 \u00e0 7 jours ouvr\u00e9s apr\u00e8s r\u00e9ception de votre retour. Le d\u00e9lai d'affichage du remboursement sur votre compte d\u00e9pend de votre mode de paiement et de votre \u00e9tablissement financier.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"machic-timeline-item\">\r\n <div class=\"machic-timeline-icon\"><i class=\"fas fa-credit-card\"><\/i><\/div>\r\n <div class=\"machic-timeline-content\">\r\n <div class=\"machic-timeline-title\">M\u00e9thodes de remboursement<\/div>\r\n <p>Les remboursements sont effectu\u00e9s selon le mode de paiement initial utilis\u00e9 lors de l'achat\u00a0:\r\n <ul>\r\n <li><strong>Cartes de cr\u00e9dit\/d\u00e9bit\u00a0:<\/strong> 5 \u00e0 10 jours ouvrables<\/li>\r\n <li><strong>PayPal\u00a0:<\/strong> 2 \u00e0 5 jours ouvrables<\/li>\r\n <li><strong>Virement bancaire :<\/strong> 3 \u00e0 7 jours ouvrables<\/li>\r\n <\/ul>\r\n <\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"machic-timeline-item\">\r\n <div class=\"machic-timeline-icon\"><i class=\"fas fa-shipping-fast\"><\/i><\/div>\r\n <div class=\"machic-timeline-content\">\r\n <div class=\"machic-timeline-title\">Frais d'exp\u00e9dition<\/div>\r\n <p>Les frais de retour sont \u00e0 la charge du client, sauf dans les cas suivants\u00a0:\r\n <ul>\r\n <li>Articles d\u00e9fectueux ou endommag\u00e9s<\/li>\r\n <li>Article incorrect exp\u00e9di\u00e9<\/li>\r\n <li>Articles couverts par la garantie<\/li>\r\n <\/ul>\r\n <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Exceptions & Special Cases -->\r\n <div class=\"machic-content-section\">\r\n <h2 class=\"machic-section-title\"><i class=\"fas fa-exclamation-triangle\"><\/i> Exceptions et cas particuliers<\/h2>\r\n \r\n <div style=\"display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 20px; margin: 20px 0;\">\r\n <div style=\"background: #fff5f5; padding: 20px; border-radius: 6px; border: 1px solid #f8a5a5;\">\r\n <h4 style=\"color: #ef233c; margin-top: 0;\"><i class=\"fas fa-ban\"><\/i> Articles non retournables<\/h4>\r\n <ul>\r\n <li>Produits personnalis\u00e9s ou sur mesure<\/li>\r\n <li>Logiciels ouverts, DVD ou t\u00e9l\u00e9chargements num\u00e9riques<\/li>\r\n <li>Cartes-cadeaux et bons d'achat<\/li>\r\n <li>Produits sensibles \u00e0 l'hygi\u00e8ne (si l'opercule est bris\u00e9)<\/li>\r\n <\/ul>\r\n <\/div>\r\n \r\n <div style=\"background: #fff5f5; padding: 20px; border-radius: 6px; border: 1px solid #f8a5a5;\">\r\n <h4 style=\"color: #ef233c; margin-top: 0;\"><i class=\"fas fa-tools\"><\/i> Articles d\u00e9fectueux<\/h4>\r\n <p>Si vous recevez un article d\u00e9fectueux, veuillez nous contacter dans les 48 heures suivant la livraison. Nous organiserons un enl\u00e8vement gratuit et vous enverrons imm\u00e9diatement un article de remplacement.<\/p>\r\n <p><strong>Contact:<\/strong> support@amannforg.com<\/p>\r\n <\/div>\r\n \r\n <div style=\"background: #fff5f5; padding: 20px; border-radius: 6px; border: 1px solid #f8a5a5;\">\r\n <h4 style=\"color: #ef233c; margin-top: 0;\"><i class=\"fas fa-calendar-times\"><\/i> Retours tardifs<\/h4>\r\n <p>Les retours apr\u00e8s 30 jours peuvent \u00eatre accept\u00e9s \u00e0 notre discr\u00e9tion, mais peuvent \u00eatre soumis \u00e0 des frais de restockage allant jusqu'\u00e0 20 % de la valeur de l'article.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- International Returns -->\r\n <div class=\"machic-content-section\">\r\n <h2 class=\"machic-section-title\"><i class=\"fas fa-globe-europe\"><\/i> Retours internationaux<\/h2>\r\n \r\n <p>Pour les clients internationaux hors d'Allemagne\u00a0:<\/p>\r\n <ul>\r\n <li>Les frais de retour sont \u00e0 la charge du client.<\/li>\r\n <li>Les droits de douane et les taxes ne sont pas remboursables.<\/li>\r\n <li>Les retours doivent \u00eatre exp\u00e9di\u00e9s par un service de suivi.<\/li>\r\n <li>Veuillez indiquer sur le colis la mention \u00ab Marchandise retourn\u00e9e \u00bb afin d'\u00e9viter les frais de douane.<\/li>\r\n <\/ul>\r\n \r\n <div class=\"machic-highlight-box\">\r\n <p><strong><i class=\"fas fa-info-circle\" style=\"color: #ef233c;\"><\/i> Note:<\/strong> Les remboursements pour les retours internationaux seront effectu\u00e9s en euros. Les frais de conversion de devises ou les diff\u00e9rences de taux de change ne sont pas pris en charge par nos soins.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Contact Information -->\r\n <div class=\"machic-content-section\">\r\n <h2 class=\"machic-section-title\"><i class=\"fas fa-headset\"><\/i> Besoin d'aide pour les retours\u00a0?<\/h2>\r\n \r\n <div style=\"text-align: center; padding: 30px; background: #fff5f5; border-radius: 8px; border: 1px solid #f8a5a5;\">\r\n <div style=\"font-size: 48px; color: #ef233c; margin-bottom: 20px;\">\r\n <i class=\"fas fa-question-circle\"><\/i>\r\n <\/div>\r\n <h3 style=\"color: #2a2a2a; margin-bottom: 15px;\">Contactez notre \u00e9quipe d'assistance<\/h3>\r\n <p>Email: returns@amannforg.com<\/p>\r\n <p>T\u00e9l\u00e9phone : +4917616125874 (du lundi au vendredi, de 9h \u00e0 18h CET)<\/p>\r\n <p>Chat en direct\u00a0: Disponible sur notre site web pendant les heures d\u2019ouverture<\/p>\r\n \r\n <div style=\"margin-top: 30px;\">\r\n <button class=\"machic-print-btn\" onclick=\"window.print()\" style=\"margin-right: 15px;\">\r\n <i class=\"fas fa-print\"><\/i> Imprimer cette politique\r\n <\/button>\r\n <a href=\"#\" style=\"display: inline-block; padding: 12px 24px; background: #2a2a2a; color: white; text-decoration: none; border-radius: 4px; font-weight: 600;\">\r\n <i class=\"fas fa-envelope\"><\/i> D\u00e9marrez une proc\u00e9dure de retour\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Footer Note -->\r\n <div style=\"text-align: center; margin-top: 40px; padding-top: 20px; border-top: 1px solid #f8a5a5; color: #666; font-size: 14px;\">\r\n <p>Cette politique de retours et de remboursements est soumise \u00e0 nos conditions g\u00e9n\u00e9rales. <a href=\"#\" style=\"color: #ef233c; text-decoration: none;\">Conditions g\u00e9n\u00e9rales<\/a>.<\/p>\r\n <p>Derni\u00e8re mise \u00e0 jour : 2026 \u00a9 Elektrohandel Amann & F\u00f6rg GmbH. Tous droits r\u00e9serv\u00e9s.<\/p>\r\n <\/div>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds Policy | Your Store Name Returns & Refunds Policy Simple, transparent process for returns and refunds within 30 days 30-Day Return Policy Full Refunds Free Returns on Defective Items 30-Day Return Policy We offer a 30-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, you can return most items for a full refund. Important Conditions Items must be returned in original condition: unused, unwashed, and with all tags attached Original packaging should be included where possible Proof of purchase is required (order number or receipt) Some items are non-returnable (see exceptions below) How to Return an Item 1 Initiate Return Log into your account and go to “Order History” to start the return process. 2 Print Label Download and print the prepaid return label from your return confirmation email. 3 Pack & Ship Pack the item securely and drop it off at any DHL service point using our return label. 4 Get Refund Once we receive and process your return, your refund will be issued within 5-7 business days. Refund Information Processing Time Refunds are processed within 5-7 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution. Refund Methods Refunds are issued to the original payment method used for purchase: Credit\/Debit Cards: 5-10 business days PayPal: 2-5 business days Bank Transfer: 3-7 business days Shipping Costs Return shipping costs are the customer’s responsibility, except in cases of: Defective or damaged items Wrong item shipped Items covered by warranty Exceptions & Special Cases Non-Returnable Items Personalized or custom-made products Opened software, DVDs, or digital downloads Gift cards and vouchers Hygiene-sensitive products (if seal is broken) Defective Items If you receive a defective item, contact us within 48 hours of delivery. We’ll arrange a free pickup and send a replacement immediately. Contact: support@amannforg.com Late Returns Returns after 30 days may be accepted at our discretion but may be subject to a restocking fee of up to 20% of the item’s value. International Returns For international customers outside Germany: Return shipping costs are the customer’s responsibility Customs duties and taxes are non-refundable Returns must be shipped with a trackable service Please mark the package as “Returned Goods” to avoid customs charges Note: Refunds for international returns will be issued in EUR. Any currency conversion fees or exchange rate differences are not covered by us. Need Help With Returns? Contact Our Support Team Email: returns@amannforg.com Phone: +4917616125874 (Mon-Fri, 9am-6pm CET) Live Chat: Available on our website during business hours Print This Policy Start a Return This Returns & Refunds Policy is subject to our Terms & Conditions. Last updated: 2026 © Elektrohandel Amann & F\u00f6rg GmbH. All rights reserved.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-185","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"acf":[],"_links":{"self":[{"href":"https:\/\/amannforg.com\/fr\/wp-json\/wp\/v2\/pages\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amannforg.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amannforg.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amannforg.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/amannforg.com\/fr\/wp-json\/wp\/v2\/comments?post=185"}],"version-history":[{"count":15,"href":"https:\/\/amannforg.com\/fr\/wp-json\/wp\/v2\/pages\/185\/revisions"}],"predecessor-version":[{"id":58891,"href":"https:\/\/amannforg.com\/fr\/wp-json\/wp\/v2\/pages\/185\/revisions\/58891"}],"wp:attachment":[{"href":"https:\/\/amannforg.com\/fr\/wp-json\/wp\/v2\/media?parent=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}